Product communication

Today, an array of product information is required to assess, supply and service a product. Invacare^® has already been innovative in standardising its communication through product catalogues. Our latest step is to provide 100% accurate information on prescription forms, spare parts, user and service guides, and also to advertise our products in an innovative manner.

Invacare Storm4: Simply the best fit!  

Electronic communication

Electronic communication will dramatically improve the quality and efficiency of all aspects of healthcare in Europe, providing :

Accurate, up to date product information at all times.
Local language capability.
Latest information on new products, events and clinical and disability research.
For users to be able to access product information and then be directed to the approved local suppliers of Invacare^® products.

 

Improved customer contact

Invacare^® has 14 trained salesforces in Europe, specialised to your requirements and also on specific products.

 

Improved order processing

Invacare^® is currently working on systems to improve order processing speed and accuracy for its clients. We aim to provide improved customer service responsiveness and contact levels, with better trained and better equipped staff. In addition, delivery speed and accuracy will improve accordingly.

 

 

National product specialists

Products specialists are available in each country, providing detailed product knowledge and training.

 

Clinical training

Clinical assessment programs, which often count towards medical qualifications, are key to the Invacare^® philosophy. This program has been expanded and is now available to many European customers, with "Impetus" in the UK, "Invacademy" in Germany, and "Invacare College" in Sweden, to name just three.

 

Service, warranty and repair

 

Invacare^® guarantees its products for a minimum of one year, certain products are guaranteed for longer.
Invacare^® recognises the increasing importance of after market service and aims to offer :

• Spare parts lists and technical drawings on 100% of relevant products.
• Efficient technical advice on all products during normal working hours.
• A fast delivery for urgent spare parts.
• A rapid and consistent quality service.